Accessibility Statement for The Toy Trove
At The Toy Trove, located in the heart of Edinburgh's Old Town at 42 Victoria Street, EH1 1JP, we are committed to ensuring that our website is accessible to everyone, including individuals with disabilities. We strive to provide a user-friendly and inclusive online experience for all our customers. Our team, led by our Accessibility Officer, Fiona MacLeod, is dedicated to continually improving the accessibility of our website to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.
Conformance Status
The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. The Toy Trove is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.
Efforts to Support Accessibility
The Toy Trove takes the following measures to ensure accessibility of our website:
- Including accessibility throughout our internal policies.
- Integrating accessibility into our development and design processes.
- Providing accessibility training for our staff.
- Regularly auditing our website using automated tools and manual testing.
Feedback
We welcome your feedback on the accessibility of The Toy Trove's website. Please let us know if you encounter accessibility barriers on our website. We are always looking for ways to improve. You can provide feedback in the following ways:
- Email: accessibility@thetoytrove.co.uk
- Phone: 0131 555 0101 (Ask for Fiona MacLeod, Accessibility Officer)
- Postal Address: 42 Victoria Street, Edinburgh, EH1 1JP, UK
We try to respond to feedback within 5 business days.
Technical Specifications
Accessibility of The Toy Trove relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:
- HTML
- CSS
- JavaScript
These technologies are relied upon for conformance with the accessibility standards used.
Limitations and Alternatives
Despite our best efforts to ensure accessibility of The Toy Trove, there may be some limitations. Below is a description of known potential limitations, and possible solutions.
| Limitation | Possible Solutions | Timeline |
|---|---|---|
| Some older images may lack alternative text. | We are actively reviewing and updating all images with descriptive alternative text. | Ongoing, estimated completion by December 2026. |
| Some dynamic content may not be fully accessible to screen readers. | We are working to implement ARIA attributes to improve screen reader compatibility with dynamic content. | In progress, expected to be completed by March 2027. |
| Certain third-party plugins may not be fully accessible. | We are evaluating alternative plugins and working with vendors to improve the accessibility of existing plugins. | Ongoing evaluation and implementation. |
Assessment Approach
The Toy Trove assessed the accessibility of this website using the following approach:
- Self-evaluation: The website was evaluated internally by our accessibility team.
- External evaluation: Periodically, the website is evaluated by third-party accessibility consultants.
Assistive Technology Compatibility
Our website is designed to be compatible with the following assistive technologies:
- Screen readers such as NVDA, JAWS, and VoiceOver
- Magnification software
- Speech recognition software
- Keyboard navigation
We regularly test our website with these technologies to ensure optimal compatibility.
Contact Information for Accessibility Support
If you require assistance accessing any content on our website, please contact us using the details provided below:
- Email: accessibility@thetoytrove.co.uk
- Phone: 0131 555 0101 (Ask for Fiona MacLeod, Accessibility Officer)
- Postal Address: 42 Victoria Street, Edinburgh, EH1 1JP, UK
Formal Complaints
If you are not satisfied with our response to your accessibility concerns, you can lodge a formal complaint with Fiona MacLeod, Accessibility Officer, at the contact details above. We are committed to addressing all complaints promptly and effectively.
Date
This statement was created on 20 October 2026.
Browser Compatibility
This website is designed to be compatible with the latest versions of major web browsers, including:
- Chrome
- Firefox
- Safari
- Edge
While we strive for compatibility across all browsers, some older versions may not fully support all features.
Third-Party Content
Please be aware that our website may contain links to third-party websites or content that are not under our control. The Toy Trove is not responsible for the accessibility of third-party websites or content. We encourage you to review the accessibility statements of any third-party websites you visit.
Ongoing Efforts
The Toy Trove is committed to ongoing efforts to improve the accessibility of our website. We will continue to monitor and test our website regularly, and we will make updates as needed to ensure that it remains accessible to everyone.
Future Enhancements
In the future, we plan to implement the following enhancements to further improve the accessibility of our website:
- Adding closed captions to all video content.
- Improving keyboard navigation for complex interactive elements.
- Providing alternative formats for downloadable documents.