The Toy Trove - Terms and Conditions
Introduction
Welcome to The Toy Trove! These Terms and Conditions govern your use of our website, www.thetoytrove.co.uk , and your relationship with The Toy Trove, a trading name of Imagination Emporium Ltd, located at 42 Willowbrook Road, Market Harborough, Leicestershire, LE16 9PL, United Kingdom. By accessing or using our website, you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, please do not use our website.
Acceptance of Terms
Your access to and use of The Toy Trove is subject exclusively to these Terms and Conditions. You will not use the website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the website, you are fully accepting the terms, conditions, and disclaimers contained in this notice. Imagination Emporium Ltd reserves the right to update or amend these Terms and Conditions at any time without notice. Your continued use of the website following any changes will be deemed to be your acceptance of such change.
Use of Website
The Toy Trove website is intended for personal, non-commercial use. You agree not to use the website in a way that:
- May cause the website or access to it to be interrupted, damaged, or impaired in any way.
- Is abusive, defamatory, offensive, or otherwise objectionable.
- Violates any applicable law or regulation.
- Involves the transmission of any viruses, worms, trojans, or other harmful code.
- Attempts to gain unauthorized access to any part of the website, its servers, or any associated systems.
We reserve the right to terminate your access to the website if you violate any of these terms.
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Product Information
We strive to ensure that all product descriptions, images, and prices on The Toy Trove are accurate. However, errors may occur. If we discover an error in the price or description of a product you have ordered, we will contact you as soon as possible. You will have the option of reconfirming your order at the correct price/description or canceling it. If we are unable to contact you, we will treat the order as canceled.
Please note that colours and appearance of products may vary slightly from the images shown on the website due to differences in monitor settings and photography lighting. Product availability is subject to change without notice.
Pricing and Payment
All prices are listed in British Pounds (GBP) and are inclusive of VAT where applicable. We accept various forms of payment, including major credit cards (Visa, Mastercard, American Express) and PayPal. Payment is due at the time of order placement. We use secure payment gateways to protect your financial information. Imagination Emporium Ltd is not responsible for any charges or fees imposed by your bank or payment provider.
We reserve the right to change prices at any time without notice. However, such changes will not affect orders that have already been placed and confirmed.
Shipping and Delivery
We offer shipping throughout the United Kingdom. Delivery times and shipping costs vary depending on the destination and the size/weight of your order. Estimated delivery times are provided for guidance only and are not guaranteed. We are not responsible for delays caused by events beyond our reasonable control, such as adverse weather conditions or postal strikes.
Please inspect your order upon delivery. If you receive a damaged or incorrect item, please contact us within 7 days of receipt to arrange for a replacement or refund. Delivery is considered complete when the package arrives at the address provided by the customer.
Returns and Refunds
We want you to be completely satisfied with your purchase from The Toy Trove. If you are not happy with your order for any reason, you may return it within 30 days of receipt for a full refund or exchange, provided that the items are in their original condition and packaging, with all tags attached. Personalized or custom-made items are non-refundable unless faulty.
To initiate a return, please contact our customer service team at returns@thetoytrove.co.uk or call us on 01858 469274. You will be responsible for paying the return shipping costs unless the item is faulty or we made an error in fulfilling your order. Refunds will be processed within 14 days of receiving the returned items.
Intellectual Property
All content on The Toy Trove website, including text, images, logos, and designs, is the intellectual property of Imagination Emporium Ltd and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or modify any content from this website without our prior written consent.
The Toy Trove and Imagination Emporium Ltd logos are trademarks of Imagination Emporium Ltd. You may not use these trademarks without our permission.
Disclaimer of Warranties
The Toy Trove website is provided on an "as is" and "as available" basis without any warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the website will be uninterrupted or error-free, that defects will be corrected, or that the website or the server that makes it available are free of viruses or other harmful components.
To the fullest extent permissible by applicable law, we disclaim all warranties, express or implied.
Limitation of Liability
To the fullest extent permitted by applicable law, Imagination Emporium Ltd shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from your use of or inability to use The Toy Trove website, including but not limited to damages for loss of profits, data, or goodwill, even if we have been advised of the possibility of such damages. Our total liability to you for any claim arising out of or relating to these Terms and Conditions or your use of the website shall not exceed the amount you paid for the products or services in question.
Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.
Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or relating to these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact Information for Legal Inquiries
If you have any legal inquiries or concerns regarding these Terms and Conditions, please contact us at:
Legal Department
Imagination Emporium Ltd
42 Willowbrook Road
Market Harborough, Leicestershire
LE16 9PL
United Kingdom
Email: legal@thetoytrove.co.uk
Phone: 01858 469274